It seems the internet is filling up with complaints about Tesla’s repair service. It’s undeniable that Tesla CEO Elon Musk is a genius, but the employees at his electric-car maker’s service centers are absolutely not.

Some Tesla owners feel the electric car maker’s repair shops leave a lot to be desired. Tesla customers have filed thousands of complaints, citing issues with the electric car maker’s service centers, reveals a new Vox report.

Amongst 1,000 FTC complaints and more than 9,000 Better Bureau Complaints, Tesla drivers complain that Elon Musk’s company left their cars unfixed, damaged the paint, and in one instance left a dead mouse and rat poison in the front trunk, known as the “frunk” to Elon fanboys.

Those numbers are staggering when you consider there are fewer than 200 Tesla service centers nationwide. Consumer complaints ranged from unresponsive service centers to a lack of available parts.

In some instances, Tesla owners said their electric vehicles were returned in worse condition than before they went into the shops for repairs.

A brand-new Model 3 was delivered in desperate need of repair, due to a faulty computer, an inoperable wireless phone charger, and a missing USB port. A supposedly fixed Tesla returned unfixed, and with something spilled on the car, damaging the paint. A dead mouse and rat poison were discovered in a Tesla’s front trunk after a trip to the local service center.

Adding to the long list of complaints to Tesla, another owner tweeted that after spending 51 days in a service center, part of his car was “repaired” with duct tape.

Another complaint accuses the company of delivering the owner’s car with a coolant leak and failing to address the problem whatsoever. “Tesla has not in good faith tried to fix this factory coolant leak,” the complaint states.

“They delivered a brand new vehicle with a major defect and after six months have failed to fix the coolant leak. They continue to delay attempts to fix it. This issue could permanently damage the car computer, motors, or battery and represents a danger to the driver.”

More details of this report from Western Journal:

A key selling point of Tesla and other electric vehicles is that they supposedly require less maintenance than gas-powered cars.

But that’s not necessarily the case.

“The customer should have fewer visits to a service department per year, right?” Christopher Sutton, vice president of automotive retail at the consumer research firm J.D. Power told Vox. “But what we’re seeing is that, at least for now, it’s about the same.”

According to Vox, Tesla was at the bottom of a J.D. Power initial quality survey — measuring how well new vehicles are built. The company was second-to-last on Consumer Report’s reliability rankings for 2021, according to Vox.

Unlike gas-powered vehicles — which can be serviced at most car-repair shops — Tesla repairs can only be done at one of the company’s service centers around the country.

Some states, such as Connecticut, Delaware, Idaho and Hawaii, only have one service center for the entire state.

Making matters worse is that some repair centers have long waiting lists before customers can get their car fixed.

Jason Fenske, a YouTuber who posts automotive engineering videos, said he loves his Tesla, but getting it serviced can be extremely inconvenient.

“Booking service at the centers is often a month or so out, as every time I’ve needed service they’ve been booked out for weeks, if not months. And it’s difficult to get real answers,” Fenske told Vox.

Watch it here: EngineeringExplained/Youtube

Source: WesternJounal, Vox

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