GOODWILL is well-known for its low-priced, expansive inventory of used clothing. The urge to have something new at a pocket-friendly cost has won the hearts of many. The literal aspect of getting the used products is the primary motive.

However, Goodwill has faced severe allegations about its product handling procedures as workers started spilling the tea about the dirty work behind the scene.

Indeed, in every industry, there’s always a dark secret behind the curtains.

A Reddit user who goes by WoOoOoOoShHhHh posed this question to fellow users: What’s an industry secret in the field you work in?

The post, which received more than 81,000 upvotes, has garnered tens of thousands of replies from people in all types of professions who are more than willing to share insightful, juicy, and surprising secrets about their jobs.

But what caught most of the attention was a post from a Goodwill employee, an employee reveals information concerning clothes being sold. The personnel shows that the cleaning aspect of the donated products is not being washed. The employee’s allegation was backed by a few past clients who have had an equal measure of dissatisfaction—the information on touching the volunteered clothes brought about a sense of filth.

The worker revealed:

“At Goodwill, we don’t clean anything that we sell, and we get some really gross stuff that touches everything else. So next time you buy something from Goodwill, wash it well.”

Then another former employee confirmed this account:

“I used To work At Goodwill, you are 200% correct.”

In response, a concerned shopper wrote:

“Even before COVID, I’d always feel so gross after leaving there, I’d wash my hands immediately.”

However, readers were not entirely surprised by this revelation.

“Sorry to ruin everyone’s day, but the last time I was at a thrift store, I found some sweet yoga pants… but the crotch was crusty,” wrote one person.

Another person wrote, “Oh god! You reminded me! Why! So I thought everything was washed before. Once tried on pants. It was only after that I realized that the owner DID NOT WEAR UNDERWEAR! It was disgusting. Either they wore the pants for a week straight, or they really need to visit a doctor.”

Here are more of the comments from folks online:

“Goodwill? I wash any and all clothes that I buy before I ever wear them. Warehouses and people are nasty. Goodwill is just normal in this regard.”

“Washing twice makes it nice. Most times, you have to anyway because the water from the first load… you’ll see when you try it.”

“I mean yeah, you should wash any clothes you buy before you wear it. Doesn’t matter if it’s from Goodwill or the most expensive clothing store on the face of the earth; assume it’s come into contact with something or someone nasty and or disgusting and wash it.”

Despite this insider account, another volunteer at a Goodwill location claimed to have seen a lot of cleaning is done.

“I have a friend who volunteered at a Goodwill for a year. She said that she had never seen so much cleaning being done ever. Thanks to the elderly ladies that also volunteered there. Everything was squeaky clean at all times.”

It is essential to note that with such concerns about contracting COVID-19 being a global concern, receiving donated clothes that have not been thoroughly cleaned may act as a super spreader channel.

The exposure to the way the cleaning process is handled is a significant blow to the company.

Sources: AWM, Reddit


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