A Colorado woman was shocked while unpacking a grocery delivery order from Walmart when she found a used crack pipe among things.
Yes, you read it right! A carton of eggs, a container of milk, a stick of butter, and a crack pipe. 28-year-old Tesia Britt made an order with her local Colorado Walmart for grocery delivery, but when she and her three-year-old daughter were unloading the bags, they found a dirty crack pipe in one of them.
After the discovery, which occurred on April 5, the woman quickly called her husband.
“I said this is a crack pipe in the bag, and he looked at it and said, yes it really is, you’re not crazy,” Britt said.
Britt immediately complained to the grocery chain but was told that Walmart uses a third-party service for purchases through its app. She spoke with a manager who promised her the driver would face “disciplinary action,” but did not specify what that would be.
Walmart has since confirmed that they “immediately disabled the third-party driver” after the complaint.
But Britt said she was still waiting for an apology from the billion-dollar chain and said she hadn’t even received the store gift card she was promised.
“I have not received an apology from Walmart,” the concerned mother said. “I literally was offered a refund of my order and a gift card of unknown value that I never received! I haven’t heard anything from Walmart, and honestly, I don’t think they were planning on doing anything until I reached out to Fox 31 Problem Solvers.”
With limited response from Walmart, Britt is worried that the Walmart location between Tower Road and I-70 in Aurora, Colorado is less than “sincere about making things right” with her order.
“I should have never had to experience finding a crack pipe in my groceries….and honestly, they treating this whole situation like it’s just a messed up grocery order, and it’s bigger than that.”
However, Walmart’s tone changed after the story went viral, and now, Walmart is trying to fix the problem. They released a statement that said the following:
“We strive to provide every customer with a positive delivery experience. While uncommon, we take customer complaints like this very seriously. Upon learning of what happened, we immediately deactivated the third-party driver and encouraged any customer who encounters anything unsatisfactory to reach out to customer care.”
More details of this story from AWM:
Until this terrifying incident, Britt had relied on Walmart for her groceries. Now, however, she will need to rethink whether or not she will be giving money to a retailer that allows delivery drivers to smoke crack while on the clock.
“I haven’t ordered from Walmart since the incident, and if I do have groceries delivered, it’s been Amazon Fresh grocery delivery,” she said.
Britt wants action, not silence.
“You shouldn’t have to worry about when you have groceries delivered that you can’t even let your kids help anymore because you don’t know what you’re going to find in these bags,” she told Fox 13.
Meanwhile, consumer experts warn delivery shoppers to always check their order to see if it has been tampered with like it was in Britt’s case.
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